Orders of $50 or above qualify for free USPS shipping; for orders below $50 USPS shipping will be charged at $3.95. If the order weighs less than 1lb it will be sent by USPS First Class Mail arriving within 1-3 days. If it weighs more than 1lb it will be sent by USPS Priority Mail arriving in 1-2 days.
The following expedited shipping options are also available:
- UPS Ground - $6.95
- UPS 3 Day Select - $15
- UPS 2 Day Air - $25
- UPS Next Day Air - $35
Most orders will ship the next business day. For expedited shipping methods, place orders before 11am EST for same day shipping. There are no shipments on weekends or holidays. Note UPS does not ship to PO or APO boxes, but USPS is able to ship to both PO and APO boxes.
We know that a perfect fit is essential if you want to give your best performance and to make sure that happens we offer a simple and free returns policy on all our products when you buy direct from Capezio.com.
If you are not happy with your product you can return it to us within 30 days of receiving your order for a full refund. The same applies, of course, to any Capezio.com product with a defect in craftsmanship or material.
Exceptions to Return Policy
Products that are marked as CLOSEOUT are being offered as a final sale. No returns or exchanges of any kind will be accepted.
Purchases made using promotional cash (e.g. CAPEZIO CASH) or winnings will be given a replacement promotional credit on receipt of the return, however the buyer will be responsible for all return shipping costs. No return shipping labels will be offered.
Capezio will accept returns of products that have been “tried on,” but the Capezio Return Policy does not apply to returned products that show signs of actual use (e.g. markings on the sole of a shoe, make-up/deodorant stains on a garment). Used items that are returned to us will be disposed of and you will not receive any credit.
In cases of fraudulent use or abuse of the Capezio Return Policy, the Capezio Return Policy does not apply.
Here's what you do:
- Sign in to your Capezio.com account
- Click "Account"
- Click "Order History" in the left hand navigation
- Click "View Order" for the order you wish to return
- Click "Return" (below the shopping cart) then specify the item you wish to return as well as the condition and reason for return
- Click "Submit" and the return request will be submitted to Capezio Customer Service (Please allow up to 3 days for approval)
- When approved you will receive 2 emails: i) a returns merchandising authorization (RMA) and ii) a pre-paid free returns shipping label
- Print out the RMA and include in the package along with the product(s) and attach the pre-paid shipping label to the package
- Drop the package off at your nearest UPS store
- Once the package is received you will receive an email confirming that the credit card or PayPal account has been credited
If you wish to place an exchange order, please do so by placing a new order on Capezio.com.
Should you have any problems or queries please contact Capezio Customer Services Monday through Friday 9:00 am to 5:00 pm EST on (888) 227-3946
We regret that online purchases from this website cannot be returned to Capezio or other retail stores that carry our products. We will endeavor to issue your refund as soon as possible but this can sometimes take up to 2 weeks.
If unable to print pre-paid return label please ship returns to: Capezio.com Attn: Returns Dept. One Campus Road Totowa, NJ 07512
Orders shipping to the following states are subject to applicable sales tax: CA, CO, FL, MA, MI, NJ, NV, NY, OH, TN, and TX.