employment

 

Customer Service Representative
 

The right fit is important.

If you believe in high-quality, great design and teamwork, you and Capezio/Ballet Makers are a perfect match! Since 1887, we are the nation’s largest manufacturer, wholesaler and retailer of women’s, children’s and men’s dancewear, recreational and performance clothing and footwear. We seek a Customer Service Rep for a Hybrid position based out of Totowa, NJ headquarters.

Reporting to the Customer Service Manager, primary responsibility for this role will be to support the customer service team in an assortment of general customer service functions that will include but not limited to; order entry, returns processing, fielding general customer service phone calls and emails.

  

Job Description:

·       Respond professionally to phone and e-mail which include placing orders and answering questions about specific dance apparel

·       Ensures that appropriate actions are taken to resolve customers’ problems and concerns.

Order management between web system and company ERP & WMS systems.

·       Return/Credit Processing

·       Performs other related duties as assigned

·       General Customer Support including but not limited to:

    • Order/Backorder Status
    • Item Availability
    • Tracking information
    • Product knowledge

Requirements:

·       Excellent communication skills including active listening

·       Service-oriented and able to resolve customer grievances

·       Proficient computer skills with the ability to learn new software

·       A general interest/knowledge of the dance industry

·       Customer service experience required

·       Strong understanding of Microsoft Office

Not required but a definite Plus:

·       Bilingual

·       Experience in dance

·       Basic knowledge of Customer Management Systems or E-Commerce Systems

·       Salary $40,000-$45,000 and competitive benefits package including health plan, dental, 401k and employee discounts, along with an opportunity to join a leader in the Dance Industry!  Email resume  cs@capezio.com  EOE/AA

 


 

Full Time Key Holder
 

Join our team at dance store in New York, NY! Reach out to us to learn more about our great perks!
 

If you believe in high-quality, great design and teamwork, you and Capezio/Ballet Makers are a perfect match! For over 130 years, we are the nation’s largest manufacturer, wholesaler and retailer of women’s, children’s and men’s dancewear, recreational and performance clothing and footwear. We are currently seeking self-motivated, energetic and confident individuals to join our Capezio Flagship (51st Street) team. We are in need of full time management team members (key holders) who can develop strong relationships with our customers in the New York, NY (Midtown West) area.

  

Key Holder Requirements:

General Requirements:

·       Dance, Theatre and Arts experience not mandatory but helpful

·       Strong communication skills; leadership qualities

·       Available Monday – Saturday 10:45am -7:15pm and Sundays 11:45am-6:15pm

·       Strong OPERATIONS background including but not limited to inventory, email, supplies ordering etc.

·       Strong computer skills; knowledge of Microsoft Office

·       Strong selling strategies when it comes to fashion and dance apparel

·       Ability to manage/train staff members

·       Ability to work a flexible schedule including days, evenings, weekends and certain holidays

·       Must have knowledge of basic math functions (adding, subtracting, multiplying, dividing, and calculating percentages).

Supervisory Responsibilities:

Carry out supervisory responsibilities in accordance with the Company’s policies and applicable laws.  Including but not limited to:

·       Planning, assigning and directing work

·       Appraising performance

Capezio offers a wide variety of employment benefits including competitive salary, health insurance plans, 401k and more! Please apply by email to retailjobsnyc@capezio.com for consideration. EOE.

Please use the subject – Capezio 51st Street – [Full Time Key Holder].

 


 

Join our team at a dance store in Smithfield, RI! Reach out to us to learn more about our great perks!

 

If you believe in high-quality, great design and teamwork, you and Capezio/Ballet Makers are a perfect match! For over 130 years, we are the nation’s largest manufacturer, wholesaler and retailer of women’s, children’s and men’s dancewear, recreational and performance clothing and footwear. We are currently seeking self-motivated, energetic and confident individuals to join our Capezio Smithfield team. We are in need of part time management team members (key holders) and part time sales associates who can develop strong relationships with our customers in the Smithfield, RI area.

 

Part Time Key Holder Requirements:

General Requirements:

·         Dance, Theatre and Arts experience not mandatory but helpful

·         Strong communication skills; leadership qualities

·         Available to start immediately

·         Available: Monday - Thursday 11am-6pm Friday 11am-7pm Saturday 10am-5pm

·         Strong computer skills; knowledge of Microsoft Office

·         Strong selling strategies when it comes to fashion and dance apparel

·         Ability to manage/train staff members

·         Ability to work a flexible schedule including days, evenings, weekends and certain holidays

·         Ability to work a minimum of two weekend shifts per fiscal month.

·         Ability to work a minimum of two opening shifts and two closing shifts per calendar week.

·         Must have knowledge of basic math functions (adding, subtracting, multiplying, dividing, and calculating percentages).

 

Supervisory Responsibilities:

Carry out supervisory responsibilities in accordance with the Company’s policies and applicable laws.  Including but not limited to:

·         Planning, assigning and directing work

·         Appraising performance

 

Capezio offers a wide variety of employment benefits including a great employee discount and more! Please apply by email to retailjobs@capezio.com for consideration. EOE.

 

Please use the subject – Capezio Smithfield – [Part Time Key]

 


 

Join our team at a dance store in Dallas, TX! Reach out to us to learn more about our great perks!

 

If you believe in high-quality, great design and teamwork, you and Capezio/Ballet Makers are a perfect match! For over 130 years, we are the nation’s largest manufacturer, wholesaler and retailer of women’s, children’s and men’s dancewear, recreational and performance clothing and footwear. We are currently seeking self-motivated, energetic and confident individuals to join our Capezio Dallas team. We are in need of part time management team members (key holders) and part time sales associates who can develop strong relationships with our customers in the Dallas, TX area.

 

Part Time Key Holder Requirements:

General Requirements:

·         Dance, Theatre and Arts experience not mandatory but helpful

·         Strong communication skills; leadership qualities

·         Available to start immediately

·         Available to work: Monday – Thursday 10:45am-6:15pm, Fridays 10:45am-7:15pm and Saturdays 10:45am – 5:15pm

·         Must be 18 years of age or older with a license and a car

·         Strong computer skills; knowledge of Microsoft Office

·         Strong selling strategies when it comes to fashion and dance apparel

·         Ability to manage/train staff members

·         Ability to work a flexible schedule including days, evenings, weekends and certain holidays

·         Ability to work a minimum of two weekend shifts per fiscal month.

·         Ability to work a minimum of two opening shifts and two closing shifts per calendar week.

·         Must have knowledge of basic math functions (adding, subtracting, multiplying, dividing, and calculating percentages).

 

Supervisory Responsibilities:

Carry out supervisory responsibilities in accordance with the Company’s policies and applicable laws.  Including but not limited to:

·         Planning, assigning and directing work

·         Appraising performance

 

Capezio offers a wide variety of employment benefits including a generous employee discount and more! Please apply by email to retailjobs@capezio.com for consideration. EOE.

 

Please use the subject – Capezio Dallas – [Part Time Keyholder/ Sales]

 


 

Join our team at a dance store in Wayne, NJ! Reach out to us to learn more about our great perks!

 

If you believe in high-quality, great design and teamwork, you and Capezio/Ballet Makers are a perfect match! For over 130 years, we are the nation’s largest manufacturer, wholesaler and retailer of women’s, children’s and men’s dancewear, recreational and performance clothing and footwear. We are currently seeking self-motivated, energetic and confident individuals to join our Capezio Wayne team. We are in need of part time management team members (key holders) who can develop strong relationships with our customers in the Wayne, NJ location.

 

Part Time Key Holder Requirements:

General Requirements:

·         Dance, Theatre and Arts experience not mandatory but helpful

·         Strong communication skills; leadership qualities

·         Available to start immediately

·         Available: Monday- Friday 10:45am-6:15pm, Saturday 9:45am-5:15pm

·         Strong computer skills; knowledge of Microsoft Office

·         Strong selling strategies when it comes to fashion and dance apparel

·         Ability to manage/train staff members

·         Ability to work a flexible schedule including days, evenings, weekends and certain holidays.

·         Ability to work a minimum of two weekend shifts per fiscal month.

·         Ability to work a minimum of two opening shifts and two closing shifts per calendar week.

·         Must have knowledge of basic math functions (adding, subtracting, multiplying, dividing, and calculating percentages).

 

Supervisory Responsibilities:

Carry out supervisory responsibilities in accordance with the Company’s policies and applicable laws.  Including but not limited to:

·         Planning, assigning and directing work

·         Appraising performance

 

Capezio offers a wide variety of employment benefits including a great employee discount and more! Please apply by email to retailjobs@capezio.com for consideration. EOE.

 

Please use the subject – Capezio Wayne – [Part Time Key]

 


 

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