What Is This?
This is our way of showing our appreciation. You’ll earn points for activities on our site, like referrals and purchases. You can use them to earn discounts off purchases, so the more you collect the more you save. Move into 2021 our brand new Capezio club!
Who Can Join And How Do You Join?
Anyone with an account is automatically enrolled. Log in to your
capezio.com account to view your status or create a free account today!
Click here to create an account.
How Do I Earn Points?
You can earn points for all sorts of activities, including referring friends, following us on social media, providing us with your birthday and making purchases. To see all the ways you can earn points click the Earn Points tab in the menu.
How Do I View My Point Balance?
Your point balance can be viewed on
capezio.com/capezio-rewards when you are logged in to your account.
Is There A Limit To The Number Of Points I Can Earn?
Nope! Get moving and earn as many Capezio “Pointes” as you can.
What Do The 'approved', 'pending' And 'cancelled' Statuses Mean?
Approved: These points can be redeemed on rewards immediately.
Pending: These points need to be verified before you can redeem them. This typically applies to purchases and referrals.
Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled).
I Made A Purchase, But Did Not Receive My Points!
It seems like there may be an issue. Please contact our customer service team for assistance Monday through Friday, 9 am through 5 pm est via phone
888-227-3946 or email
info@capezio.com.
Referring Friends
All members have the opportunity to refer friends. Each time you refer a friend who signs up and makes a purchase you will receive additional points. An easy way to earn points!
What Happens If A Friend I Refer Cancels Or Returns Their Order?
Your pending points will become cancelled and will be removed from your account. In order to earn points for referring a friend, the friend must sign up and make a first purchase.
Why Did My Account Balance Go Down?
You, or someone you referred, cancelled or returned a purchase.
How Do I Redeem My Points?
Select the tab called Get Rewards. Here you’ll see all the rewards we offer. If you have enough points, you can redeem them for a reward. Click the “Get Reward” button of the voucher you are redeeming. Copy and paste the promo code shown to apply it to your cart.
How Can I Access My Reward Coupon Code If I Do Not Copy It?
Go to your account page and click on the “approved” button of the voucher you want to redeem. The code will display once you click “approved.”
Can I Use My Points During Checkout?
Not directly - please redeem your points for a voucher which can then be applied during checkout.
What Are The Membership Tiers?
The membership tiers, like the studio, are beginner, intermediate and advanced. These are based on the number of points you've earned in a given year. Once you have reached a tier, you will maintain that tier for 365 days. You can start enjoying tier benefits immediately after a tier is reached. To keep your status, you need to maintain that tier’s minimum points into the next year. To view the benefits of each tier,
visit this page.
Early Access To Promotions & Sales
Enjoy 24-hour early access to all promotions and seasonal sales throughout the year, giving you the chance to shop before anyone else.
Annual Birthday Offer
Members who give their birthday during sign up will receive a yearly birthday gift of 250 Capezio points.
Double Day Points Shopping Days
Earn 2x the points (1 dollar = 2 points) on purchases made on “Double Point” Shopping Days. These days will beat the discretion of
Capezio.com.
Surprise Personal Emails
Capezio reward members may enjoy surprise personal emails sent throughout the year to your inbox, these may include perks or other exciting news.
Early Access To New Arrivals & Re-stocked Items
Members will receive new arrivals and re-stocked items alerts before anyone else, giving you the chance to shop these styles first.
Seasonal Gift
Members may receive one seasonal gift per year! You may want to get moving on this!
Where Can I Report A Problem Or Give Feedback?
Please contact our Customer Service team
customerservice@capezio.com and we will get back to you.
Will My Points Expire?
Yes, your points will expire after 12 months from being earned.
