Shipping and Returns

Thousands of dancers worldwide love dancing in Capezio shoes and dancewear and we hope you will too.


Contiguous United States:

Consumer orders of $75 or above qualify for free Standard shipping; for orders below $75 Standard shipping will be charged at $6.95.

The following shipping options are also available:

  • 1. UPS Ground - $9.95
  • 2. UPS 3 Day Select - $20
  • 3. UPS 2 Day Air - $30
  • 4. UPS Next Day Air - $40

Alaska & Hawaii:

  • 1. Standard Shipping - $22.95
  • 2. UPS Ground - $29.95
  • 3. UPS 2 Day Air - $49.95
  • 4. UPS Next Day Air - $99.95

Most orders will ship the next business day, including Next Day Air orders. There are no shipments on weekends or holidays. Note UPS does not ship to PO boxes, but Standard Shipping is able to ship to PO boxes. When calculating shipping time, the day the order ships out from our facility does not count as a transit day.

When a shipment is returned to us as an undeliverable address, you will be issued a full refund (including shipping charges). If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our website.

Our warehouse is closed for the following holidays:
Monday, December 25th – Christmas Day
Monday, January 1st - New Year's Day
Orders shipping to the following states are subject to applicable sales tax: CA, CO, FL, MA, MI, NJ, NV, NY, OH, RI, TN, and TX.


We know that a perfect fit is essential if you want to give your best performance and to make sure that happens we offer a simple and free returns policy on all our products when you buy direct from If you are not happy with your product you can return it to us within 30 days of receiving your order for a full merchandise refund. The same applies, of course, to any product with a defect in craftsmanship or material. Refunds will only be issued to original form of payment.

Exceptions to Return Policy:

  • In cases of fraudulent use or abuse of the Capezio Return Policy, the Capezio Return Policy does not apply.
  • Products that are marked as CLOSEOUT are being offered as a final sale. No returns or exchanges will be accepted.
  • Purchases made using promotional cash (e.g. CAPEZIO CASH) or winnings will be given a replacement promotional credit on receipt of the return, however the buyer will be responsible for all return shipping costs. No return shipping labels will be offered.
  • Capezio will accept returns of products that have been "tried on," but the Capezio Return Policy does not apply to returned products that show signs of distressed use (e.g. markings on the sole of a shoe or makeup/deodorant stains on a garment). Returned products that show signs of distressed use will be returned back to the customer.

    Capezio is happy to announce that we have teamed with Happy Returns®

      • CLICK HERE to start your return.
      • Drop items off at your nearest Happy Returns® Return bar, within 30 days, with the QR code that you received in your email.
      • No box or label needed
      • Once your return has been accepted at the Return Bar, you will receive your refund or if you chose to exchange, your exchange order will then be placed.
      • For additional Return Bar locations CLICK HERE.

    Should you have any problems or queries please contact Capezio Customer Service:
    Monday - Friday: 9:00 am - 5:00 pm EST on 888-227-3946

    We regret that online purchases from this website cannot be returned to retail stores that carry our products.

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